Treasure Quest Terms of Service

1. Service Overview

• Quest builder and configuration tools within the Shopify admin.
• Storefront components that display treasure hunt stickers, popups, progress indicators, and reward modals.
• Reward fulfillment features including discount code generation, customer creation via the Admin GraphQL API, and transactional emails sent through our email delivery provider.
• Analytics dashboards and export tools related to quest interactions and reward performance.

2. Merchant Responsibilities

• Compliance with laws: ensure quests, rewards, and communications comply with applicable consumer, marketing, privacy, and promotional laws.
• Consent management: capture lawful consent for marketing emails using the provided opt-in controls. When shoppers opt in, Treasure Quest stores the decision (including timestamp) inside QuestReward.emailSettings and syncs it to Shopify’s emailMarketingConsent.
• First-party contact lists: never upload or message purchased, rented, scraped, or otherwise third-party contact lists; only first-party, permission-based recipients are permitted.
• Content accuracy: provide accurate quest copy, legal text, and reward details.
• Reward fulfillment: honor all incentives promised to shoppers.
• Security: safeguard Shopify admin credentials and alert us of unauthorized access.
• Prohibited content: refrain from unlawful, fraudulent, or spam activities that violate Shopify’s policies.

3. Account & Access

• The Service can only be installed by Shopify store owners or authorized staff with proper permissions.
• We may suspend or terminate access for violations of these Terms, Shopify policies, or applicable law.
• Uninstalling the app revokes access tokens and triggers data deletion routines described in the Privacy Policy.

4. Email Sending Requirements

• Quest completion emails originate from rewards@treasurequestapp.com through our email delivery provider.
• You must comply with anti-spam and marketing laws (CAN-SPAM, CASL, GDPR ePrivacy Directive, etc.) and include required legal text and unsubscribe mechanisms.
• We may throttle or disable email sending if we detect high bounce rates, spam complaints, or prohibited content.

5. Shopify Protected Customer Data

• We request Protected Customer Data access to create customer records when shoppers submit quest forms.
• You must cooperate with Shopify and Treasure Quest on data subject deletion requests and keep storefront notices current.
• Revocation of access due to your actions may result in termination of the Service.

6. Fees & Payments

• Pricing appears in the Shopify billing interface and is billed through Shopify’s app billing system.
• Fees are non-refundable except where required by law or Shopify’s billing terms.
• We may adjust pricing with notice; continued use constitutes acceptance.

7. Intellectual Property

• We retain all rights to the Service, including software, documentation, and trademarks.
• You grant us a non-exclusive license to use quest content solely to deliver the Service.
• You own your customer data and quest configuration content.

8. Confidentiality

• Each party protects the other’s confidential information with reasonable care.
• Confidential information excludes data that is public, already known, independently developed, or disclosed under legal obligation.

9. Data Protection

• The Privacy Policy forms part of these Terms; review it to ensure alignment with your policies.
• We maintain administrative, technical, and physical safeguards to protect personal data.

10. Service Availability and Support

• We strive for high availability but do not guarantee uninterrupted service.
• Support is provided at support@treasurequestapp.com with target response times of one business day for critical issues.

11. Warranties and Disclaimers

• The Service is provided “as is” and “as available.” We disclaim all implied warranties, including merchantability and fitness for a particular purpose.
• We do not guarantee specific sales results, conversion rates, or email deliverability.

12. Limitation of Liability

• Our aggregate liability is limited to fees paid in the 12 months preceding the claim.
• We are not liable for indirect, incidental, consequential, punitive, or special damages, or for lost profits or data.

13. Indemnification

You agree to indemnify, defend, and hold harmless Treasure Quest and its personnel from claims arising from your violation of these Terms, misuse of the Service, quest content, or failure to obtain valid consent.

14. Termination

• Either party may terminate at any time by uninstalling the app or providing written notice.
• Upon termination, access ceases and we delete or anonymize personal data per the Privacy Policy.

15. Governing Law & Disputes

• These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules.
• Disputes are resolved exclusively in the state or federal courts located in Fort Bend County, Texas.
• Parties will attempt good-faith negotiation before formal proceedings.

16. Updates to These Terms

We may modify these Terms to reflect legal, product, or business changes. Notice will be provided through the Shopify app admin or email; continued use after notice constitutes acceptance.

17. Contact

Treasure Labs Inc.
935 Eldridge Rd #1052, SUGAR LAND, United States, 77478
Email: support@treasurequestapp.com

If you do not agree to these Terms, please do not install or use the Treasure Quest app.